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We want to resolve your queries as quickly as possible.

Questions about WWF adopt an animal, membership or donating to WWF

If you have a query regarding our adopt an animal, membership or donating to WWF or any query about the work we do, please speak to our Supporter Care Team by contacting us on 01483 426333, 7 days a week 8am - 10pm.


The Living Planet Centre, Rufford House, Brewery Road, Woking, Surrey, GU21 4LL

alternatively you can also use; 0844 736 0036 - 8am-10pm 7 days a week

Twitter: @wwf_uk 

Questions about a WWF online shop order

If your query is about your order, you can check on it by logging into your account. Don't worry if you've forgotten your password as you will be able to change this by clicking on forgot my password.

If you're experiencing difficulty placing an order, email

or call 02392 312008 and we'll try to resolve your issue as quickly as possible.

Call our online shop customer services team

02392 312008 (UK) or +44 (0) 2392 312008

9am - 5pm Monday - Friday (call charges vary according to service provider).

WWF-UK, Codestorm House, Walton Road, Farlington, Hampshire, PO6 1TR

Email us:

We aim to respond within 24 hours of receiving your email.

We hope that you're pleased with any purchase you've made or service you've received from WWF-UK. However, if there's something you're not happy with, please do write to us or email us to let us know using the contact details we've provided for the online shop.