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FAQs

Frequently asked questions

We've collected together some of the most common or topical questions we're asked. Have a look through the list below to see if you can find what you're looking for.

If you can't find the answer here you can use the enquiry form to ask us your question.

FAQ list

Choose a category from the list to narrow your options

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Is the information that I give to a fundraiser secure?

Yes, all the personal information you give to our fundraisers is secure. Fundraisers will collect your information either using digital devices such as iPads or using a paper form, depending on whether they are operating in high streets, shopping centres or house to house. All fundraising agencies (who employ the fundraisers) are bound by the Data Protection Act and must not share your information with anyone else except WWF. After your information has been securely transferred to WWF the fundraising agencies destroy all your information once they have completed their responsibilities.

Does WWF offer Family or Life Membership?

No, we don't offer Family or Life Membership

How can I renew my membership?

It’s easy, just contact our Supporter Services team on 01483 426333 (Monday to Friday, 9am-5pm) and press option 3 and they will be happy to renew your membership for you. Just have your credit card or bank details to hand.

Can I change the delivery address for my adoption pack after I’ve placed my order?

You can if you inform us within 12 hours of placing your order by calling our Supporter Care team on 01483 426333 (Monday to Friday 9am -5pm) and provide us with the change of address details. After this time, I’m afraid the adoption or membership pack will already be ready for despatch and the delivery address cannot be changed.

What is WWF’s position on dolphin hunts?

Many of these hunts occur outside international regulation and control. While we work on a wide range of threats facing dolphins (and other species), we don’t work on this particular issue. However several of our partners are doing important work to raise awareness of these hunts and need your support. At WWF we are lobbying for the International Whaling Commission (IWC) to expand its remit to conserve whales and dolphins. You can find out more about our work at the IWC.

Why do WWF use the telephone to fundraise?

The telephone is one of the most environmentally friendly and cost-effective fundraising methods for WWF-UK.  We only call people if they are already a WWF supporter.  We use the phone to thank our supporters and to ensure that their adoption or membership pack has arrived safely.  We also use it to keep our supporters informed about our vital conservation work and how their support is making a difference.  We also call supporters to ask them to renew their support and/or increase their monthly gift if they want to.

We use a number of high quality telephone fundraising agencies to make calls on our behalf.  All of the agencies we work with are closely monitored to ensure calling is of the highest standard and complies with fundraising regulation.

If you don't want to receive telephone calls from WWF, then you can easily opt-out anytime - you can find out how to do this here.

How can I renew my adoption?

It’s fantastic to hear that you’d like to renew your adoption! It's easy, just contact our Supporter Care Team on 01483 426333 (Monday to Friday, 9am-5pm) and press option 3.  They can renew your animal adoption for you.  Just have your credit/debit card or bank details to hand.

I have raised some money for WWF, where shall I send the cheque?

Thank you so much for raising money for WWF, we really appreciate your support!

Please send your cheque, made payable to WWF-UK, to:

Supporter Services
WWF-UK
The Living Planet Centre
Rufford House
Brewery Road
Woking
Surrey, GU21 4LL

It would be great if you could also let us know how you raised the money as we love to hear about our supporters fundraising efforts. Please also remember to include your name and address so we can send a certificate and a letter of thanks.

What is WWF-UK's investment policy?

WWF-UK’s investment policy is to maintain the real value of our investments and to maximise income by way of a diversified portfolio consistent with the trustees’ legal powers and duties. The policy promotes the principles of sustainability and socially responsible investment and excludes investments in organisations engaged in activities that conflict with or detract from our mission and objectives. The portfolio is screened to ensure that it complies with the investment policy.

How does WWF-UK work with the corporate sector?

We believe passionately that in order to address the huge challenge of moving towards a global, sustainable future, we must work with companies to help them lessen their impact and embed sustainability at the heart of their business.

It is simply not enough to only work with companies that are already doing everything right. We must be willing to form challenging and constructive relationships with the companies that are able to drive real change in global markets and our priority eco-regions.

Doesn’t working with big business compromise WWF's position as an independent conservation organisation?

No. In fact, we believe it is quite the opposite. It is imperative for us to work with business and industry if we are serious about achieving our mission. We can support companies that are doing the right thing and influence companies that need to change their practices. By combining our strengths we can drive real, lasting change in the global markets and our priority eco-regions.

A list of current partnership with can be found here.

Where are WWF-UK's headquarters?

The head office of WWF-UK is:

The Living Planet Centre
Rufford House
Brewery Road
Woking
Surrey, GU21 4LL

We also have offices in Wales and Scotland:

WWF Cymru
Churchill House
Churchill Way
Cardiff
CF10 2HH

WWF Scotland
The Tun
4 Jackson's Entry
Holyrood Road
Edinburgh
EH8 8PJ

You can find out how to contact our offices along with directions on how to find us here.

I have seen some wildlife items for sale that I think are illegal. What should I do?

You can fill in our Eyes & Ears form to report an suspected illegal wildlife trade.  You can also find more important information including Dos and Don'ts should you see any suspected illegal wildlife trade here.

What is Gift Aid and how can I register?

Gift Aid makes your donation go further. Under this UK government scheme, WWF can claim back tax on every donation – even a one-off gift – made by a taxpaying supporter.  You can find out more information about Gift Aid and how you can register here.  Alternatively, you can telephone the Supporter Care Team on 01483 426333 quoting your supporter reference number or full postal address.

How do I organise a talk about WWF for my organisation or event?

WWF don't have employees and guest speakers available to attend events. We receive lots of requests from all over the UK and this presents challenges in travelling, thinking of our carbon footprint and the costs incurred.

So as not to disappoint those living further afield, we chose not to offer this service but look for other ways we can try to help you.

You can find lots of information about our work available throughout our website.

We also now have our amazing new headquarters, the Living Planet Centre, based in Woking, Surrey.  We are easily accessible by public transport and are just a short train journey from the capital.

We have a programme of public events throughout the year and also offer tours of the Living Planet Centre where you can find out more about the building itself and the sustainable building technologies that makes it one of the greenest buildings in the UK.

The Living Planet Centre is also available to hire for meetings and events and we run special workshops and activities for school and youth groups.

You can find out more about visiting the Living Planet Centre here.  You can also e-mail the Living Planet Cente team with any questions you may have at livingplanetcentre@wwf.org.uk.

What is WWF-UK's registered charity number?

WWF-UK is a charity registered in England (charity number: 1081247) and in Scotland (charity number SCO39593) and a company limited by guarantee registered in England (number 4016725).

Does WWF offer internships?

Yes, we offer a range of opportunities and internships is one of them. Our internships are designed to get people involved in some exciting projects and initiatives that contribute to creating a future where people and nature thrive. 

We often advertise our internships via our careers opportunity page.

To get the latest notifications please register your interest through our online recruitment system.

Good luck
WWF-UK Recruitment Team

Where can I get more information about the badger cull?

The culling of badgers is being carried out with the aim of tackling tuberculosis (TB) in cattle.

WWF does not work on this issue as our priorities for conservation lie mainly with species outside of the UK. There are many other national organisations whose resources are solely dedicated to the conservation and welfare of UK species.

We suggest you contact the Badger Trust - an organisation closely involved with badgers and the issue of their culling - for more information. Their contact details are:

Badger Trust
P.O. Box 708
East Grinstead
RH19 2WN
Tel: 08458 287878
E-mail: enquiries@badgertrust.org.uk

You may also like to contact The Wildlife Trusts, who work on issues affecting badgers and other UK species. They have local offices, usually at a county level, and their national office contact details are:-

The Wildlife Trusts (National Office)
The Kiln Waterside
Mather Road
Newark
Nottinghamshire
NG24 1WT
Tel: 01636 677711
E-mail: enquiry@wildlifetrusts.org

We are sorry that we are unable to help further and hope you understand that WWF cannot work on all issues.

Why do WWF use fundraisers?

Fundraising in the high streets, house to house and in venues like shopping centres is a cost effective way to generate more funds to inspire the public about our work.  This is vital if we are to maintain and grow our conservation programmes.  However, we're always monitoring and evaluating the effectiveness of our fundraising and if they are no longer proving cost effective we'll either adapt or discontinue the activity.

Why do your fundraisers ask for more money than memberships/adoptions can be bought for online?

As a charity, we have to make sure we’re investing money effectively in order to generate funds for our work. The costs associated with online sign-ups are far lower than fundraising in the shopping centres or house to house. That's why fundraisers ask for more than £3 per month as it will ensure we obtain a good return on our investment.

You can contact us at any time to amend the value of your Direct Debit by calling our Supporter Care Team on 01483 426333 (Monday to Friday, 9am-5pm)

How does WWF ensure that vulnerable people aren't targeted by fundraisers?

WWF fundraisers are trained not to ask people to become a member of WWF or to adopt an animal if they appear vulnerable.

If you or somebody you know has felt uncomfortable with a WWF fundraiser, please let us know by calling our Supporter Care Team on 01483 426333 (Monday to Friday, 9am-5pm)

Do WWF fundraisers operate in No Cold Calling Zones?

No, we don't.  No Cold Calling Zones (NCCZs) in the UK are designated zones to prevent people selling goods.  They are not designated zones to prevent charities from fundraising.  However, we do require our fundraisers to avoid these areas in case residents regard fundraisers as salespeople.

In those areas where NCCZs have not been formally set up but residents have placed a 'No Cold Calling' sticker on their door, we also require fundraisers to avoid these homes.  Though they are directed not to call on doors displaying such stickers, it is possible a fundraiser may have genuinely not seen the sticker; in which case please point it out to them.

How do I know if a fundraiser is genuine?

Fundraisers will be wearing WWF uniforms, which may be in the form of t-shirts, polo shirts, sleeveless tabards or jackets. You can see examples of these on this page. Fundraisers operate on busy streets, in shopping centres and similar venues and house to house. The uniforms they wear may differ slightly depending on where they are fundraising.

Fundraisers will also carry an ID card which bears their name, photo and details of the fundraising organisation they work for. If you are unsure about the legitimacy of a fundraiser, ask to call the fundraising organisation they work for or contact WWF's Supporter Care Team on 01483 426333 (Monday to Friday, 9am to 5pm) and press option 3.

Our fundraisers will not ask for money or be able to take cash donations from you.  They will only ask you to support via Direct Debit.  If a fundraiser asks you for cash, please refuse and report the incident to us by calling 01483 426333 immediately as this will not be a genuine WWF fundraiser.

What time of day/night are fundraisers allowed to approach me?

Fundraisers are contracted to work on our behalf from 9am – 8.30pm (Monday – Friday) and 9am – 5:30pm (Saturday). Fundraisers may return to a house between 8.30pm and 9pm only if this has previously been agreed between the fundraiser and the resident. Please let us know if you have fundraisers calling outside these times by calling our Supporter Care Team on 01483 426333 (Monday to Friday, 9am-5pm)

When I sign up via a fundraiser, do my donations go direct to WWF?

Yes, your Direct Debit payments go directly into WWF's account.  Your payments are completely secure.  The fundraising organisation that the fundraiser works for is not involved in any financial transactions taken from your account.

Are the police and councils aware of WWF's fundraisers?

Yes, in some cases.  WWF holds national exemption certificates which mean we can fundraise without approval from local authorities in England, Wales and Northern Ireland.  There is no requirement for a certificate in Scotland.  However, we advise agencies to notify all local authorities and police stations in advance of our arrival in an area anyway.  For some forms of fundraising, such as private sites like shopping centres, permission is given by the owners of the venue and fundraisers will have documentation to this effect.

Outside of London, different arrangements are in place with local authorities to gain permission and arrange mutually convenient access to their sites. We take seriously any feedback from local councils - positive or negative - and require fundraising agencies to forward any complaints they receive directly to us.

In some instances, fundraisers also provide their names; badge IDs and dates they will be in the area to local police stations - though this is not a specific requirement.

How does WWF pay its fundraisers?

WWF isn't able to employ a team of fundraisers ourselves, so we use professional fundraising agencies to do the work for us.  This has proven to be successful and cost-effective.

WWF pays the fundraising agencies (who appoint the fundraisers) a fixed rate for every person who signs up to become a WWF member of adopts an animal.  WWF does not pay the agency if people decline to sign up.  Different agencies have different wage structures to pay their fundraisers.

Who is WWF-UK's President?

As of 8th September 2011, WWF-UK's president is HRH The Prince of Wales.

Our former president was HRH Princess Alexandra, The Hon Lady Ogilvy KG, GCVO

Our vice president, until his death in September 2009, was Lord Aubrey Leland Oakes Buxton of Alsa, KCVO MC DL.

The international president of WWF is Yolanda Kakabadse. You can find out more about WWF international presidents, past and present, here.

How is my adoption money spent?

50% of your donation goes directly to support your adopted species.  The other 50% supports other vital WWF conservation projects around the world.  This enables us to manage our funds effectively and direct our funds where the need is greatest.

What do you do with the money that I give to WWF and how much of it goes on administration?

We are proud to say that we spend 56% of our income on conservation programmes, and 16% on communicating, influencing and raising awareness. A further 25% of our income is spent on fundraising and for every pound we spend on this; nearly £4 is generated for our conservation work. We also spend 2% of our income on governance and monitoring systems which ensure we remain accountable and this includes administration costs. The final 1% is for gifts in kind.

We reduce our administration costs by increasing efficiency in all the ‘overhead’ areas, and saving costs generally is a key feature of our current plans. With the generosity of our supporters, we can continue to protect endangered species and their habitats by addressing global environmental threats and seeking long term solutions with people in government, industry, education and civil society.

You can find out more about WWF's income and expenditure in our Annual Review.

I need to cancel my Direct Debit as my circumstances have changed. How do I do this?

The easiest way to inform us you’d like to cancel your donations is by using our web form or by calling our Supporter Care team on 01483 426333. We will cancel your Direct Debit within 5 working days.

Alternatively, you can complete our printable form and send it to us. Please note the cancellation may take longer by post.

You can also cancel your Direct Debit any time by contacting your bank by telephone, in person or via online banking. Letting us know you’d like to cancel avoids us contacting you to confirm your decision.  We recommend you cancel your Direct Debit directly with your bank even if you have already contacted us.  This is to ensure that any pending donations are not claimed.  Your bank will generally require at least a days notice before your next donation is due.

I need to cancel my Gift Aid Declaration as I am no longer a UK taxpayer. How do I do this?

You can cancel your Gift Aid declaration at any time by calling Supporter Care on 01483 426333 or sending us an e-mail using our web form. All we need is the date that you ceased paying Income Tax.  Or, alternatively, you can download and complete a Gift Aid cancellation form and return it to us.

I want to change the amount of my Direct Debit payments, how do I do this?

The easiest way to inform us you’d like to change the amount of your Direct Debit is by using our web form and choosing 'Upgrade how much I give' if you would like to increase your donation or 'Downgrade how much I give' if you would like to decrease it.  Or you can call our Supporter Care team on 01483 426333.

Alternatively, you can download a form, complete and return direct to us. Upon receipt of the completed from, we will make the changes to your Direct Debit.

You will receive written confirmation of the changes to your donation amount at least ten working days in advance of your next Direct Debit payment.

Please note, if you pay for an adoption or membership, the minimum that you can pay is £3.00 per month or £36.00 per annum. Should you wish to pay less than this, your adoption or membership will be converted to a committed donation.

Can I support you from overseas by Direct Debit?

Yes, it is possible to support us by Direct Debit if you are overseas but only if you have a UK bank or building society account that accepts Direct Debits.

If you do not have a UK bank or building society that accepts Direct Debit, you can still support us by paying annually by credit card. Just select the 'prefer a one-off payment' option shown underneath the Adopt Now button on the website and follow the instructions.

Alternatively, we can set this up over the telephone. To do this, please call our Adoption and Membership team on +44 (0)844 736 0036 (8am to 10pm, 7 days a week).

Please note that there is an additional charge to cover the cost of postage overseas - Europe £4.00, Rest of the World £9.00.

We aim to dispatch your pack within three working days; for Europe, please allow 21 days for delivery; for the rest of the world, please allow 4-6 weeks.

I pay by Direct Debit and my bank account has changed. How do I update my account details with you?

Usually, if you change your bank account details, your bank will provide a service where they notify all of your Direct Debit Service Users of your new account details so you don't have to do anything.

However, if you have chosen to advise all Service Users of your new details yourself, you can call our Supporter Care team on 01483 426333 or download and complete a printable form.

For data protection reasons, please do not send your new bank account details to us via e-mail or web form.

I would like to change my Direct Debit to be taken from my account on a date of my choice. How do I do this?

We only offer two dates for your Direct Debit to be claimed: on or around the 14th or the 26th of every month.  With Direct Debits claimed on or around the 26th of the month, your donation will be debited from your bank account on the last working day of the month.

If you’d like to change the date your Direct Debit is currently claimed,  please call our Supporter Care team on 01483 426333 and choose option 3.

How will my choice of wood products in the UK have an impact on illegal logging?

At WWF-UK our campaigns are mainly about reaching people in the UK, as that is where we can have the most influence. But we also work with other WWF offices in Europe who are reaching people in their countries with these same messages.

In the UK and other developed countries we consume a proportionately larger share of the world's timber products (according to latest available Forestry Commission statistics, the UK imported 5.8 million m3 of sawnwood and nearly 9 million tonnes of pulp and paper from around the world in 2008 alone). We also tend to have more opportunities to make choices about which products we choose than people in poorer countries who may not have as much choice. Therefore we have the opportunity to have a significant influence on the timber industry through the products we choose.

It can sometimes seem difficult to see how we in the UK can make a difference when we are a small proportion of the world's population. But everyone can make a difference. We all have a part to play, and supporting a responsible timber trade is a great way to make a positive difference to people and wildlife.

Why do you prefer people to make regular gifts by Direct Debit?

Regular gifts by Direct Debit mean charities have a consistent, predictable income, so we can plan and budget better and therefore be more efficient.

They also give long-term security and enable short-term response to react to situations as soon as they arise; and the income to carry on with our work whether issues are receiving media coverage or not.

Regular gifts also mean lower support costs and cheaper bank charges so that more of your money goes to our work.

Ongoing support helps us recoup the higher costs of securing new donors. Securing new donors' support is crucial to allow the charity to keep functioning. However, there is a certain cost associated with reaching those donors. If people commit to giving regularly for a year or more, charities will recoup those costs.

How is WWF regulated?

WWF is a registered charity in England & Wales (1081247) and in Scotland (SCO39593).  We are regulated by the Charity Commission and Office of the Scottish Charity Regulator (OSCR) who register and regulate charities.  The Charity Commission ensure trustees comply with their legal obligations in managing charities and identify and investigte abuse and mismanagement in charities.

For more information about how charities are regulated in the UK, vist the Charity Commission and OSCR websites.

How is WWF governed?

WWF-UK has a Board of Trustees which is legally responsible for all the activities that the organisation undertakes.

The Trustees are all unpaid volunteers who are responsible for ensuring that WWF-UK abides by its charitable aims; works within the law, delivers its mission and monitors and evaluates effectively.

You can find out more about the Board of Trustees or the governance of WWF-UK by clicking on the related links.
 

Where does WWF get its money from?

The majority of our income comes from public donations in the form of memberships, adoptions and legacies.  You can see a detailed breakdown of our income in our Annual Review.

How often will I receive updates about my adopted animal?

We will send you news about your adopted animal three times a year usually around February, June and October.

Your adoption news will include an update on your chosen animal; Wild World leaflet and Go Wild for juniors.

If you have a WWF membership, you’ll receive our Action magazine

If you do not receive your adoption updates, please contact our Supporter Care Team on 01483 426333 (Monday-Friday 9am-5pm) or e-mail us using our form.

Can I adopt an animal if I don’t live in the UK?

Yes, you can, but only by making a one-off payment (£36.00 minimum) as we can't set up a Direct Debit from an overseas account.  Just select the 'prefer a one-off payment' option shown underneath the Adopt Now button on the website and follow the instructions.  Make sure that you insert your country of origin from the drop down list in the 'Country' box when filling in your details.

Alternatively, we can set this up over the telephone. To do this, please call our Adoption and Membership team on +44 (0)844 736 0036 (8am to 10pm, 7 days a week).

We aim to dispatch your pack within three working days; for Europe, please allow 21 days for delivery; for the rest of the world 4-6 weeks.

How quickly will I receive my adoption pack?

Your pack will be dispatched within 3 working days from the date we receive your order. For UK delivery allow up to 10 working days for it to arrive (or 14 days if you ordered it directly from one of our fundraisers). For Europe, allow 21 working days and for the rest of the world 6 weeks.

If you've chosen next-day delivery and ordered before 2pm Monday to Thursday, your pack should be dispatched on that day and arrive the day after. If you live on an island or in the Highlands, your pack will still be dispatched that day, but it may take up to two days to arrive.

Please note, if you have purchased an animal adoption as a gift, you can choose for it to be sent directly to you or to the gift recipient. If you choose to have the gift sent directly to the recipient, you will still receive a written confirmation of your purchase. This may arrive several days before the gift recipient’s pack arrives.

Adoption packs arrive in a small box and typically do not fit through a letter box. Royal Mail will endeavour to leave the pack with a neighbour, but if delivery cannot be made it will be returned to your local sorting office and a calling card will be provided. After two weeks this will automatically be returned to us.
If you haven’t received your animal adoption pack within the timescales outlined above, please contact our Supporter Care Team on 01483 426333 (Monday –Friday 9am-5pm) or by email using this form.

When contacting us, please provide us with the following information which will enable us to track your order:
• your name and address
• gift recipient’s name and address (if applicable)
• type of animal you adopted (e.g. Tiger, Polar Bear etc.)

How do I advise you of a change of address?

You can change your address by using our form to e-mail us.  Alternatively, you can call our Supporter Care team on 01483 426333 and press option 2 (Monday to Friday, 9am to 5pm) or write to us at:

Supporter Care
The Living Planet Centre
Rufford House
Brewery Road
Woking
Surrey, GU21 4LL

Please be sure to include your old address and supporter reference number so that we can find you on our database.

In order to keep our administrative costs to a minimum, we do not acknowledge changes of address, but we will amend our records accordingly. Please be aware that we may have already selected your name to contact you, so you may receive mail at your old address for up to three weeks.

If I adopt an animal, will I be the only person who adopts that animal?

Our adoptions are a figurative way for you to support WWF.  This means everyone adopts the same animal or group of animals.

They are wild animals that we are usually able to monitor as part of an ongoing conservation project.

For example, all our tiger adopters have adopted Kamrita, and the money raised is used for tiger conservation work, including the conservation project in Chitwan National Park, where Kamrita lives.

This makes it easier for us to provide feedback on one or a small group of adopted animals, rather than many individual ones, and keeps our administration costs to a minimum, ensuring that more of our valuable funds are used for our conservation work.

How can I ensure that I don't receive telephone calls from WWF?

The telephone is one of the most environmentally friendly and cost-effective fundraising tools for WWF UK and we're grateful to everyone who takes the time to speak to us.

Of course we appreciate it's not for everyone, so if you'd prefer not to receive phone calls from us we completely understand. Therefore, if you’d like to change this, please call our Supporter Care team on 01483 426333 Monday to Friday 9am-5pm so we can make sure we get this right.

Or you can write to us at:  
Supporter Care
WWF
The Living Planet Centre
Rufford House
Brewery Road
Woking
Surrey, GU21 4LL

You may also wish to contact the Telephone Preference Service to limit other telemarketing calls. Their contact details are:

Telephone Preference Service (TPS)
70 Margaret Street
London
W1W 8SS

t: 020 7291 3320
f: 020 7323 4226
e: tps@dma.org.uk

tpsonline.org.uk

How can I find out more information about my adopted animal?

We will send you updates about your adopted animal three times a year, usually in February, June and October.  But if you want to find out more information about your adopted animal (and other magnificent species) you can do so by visiing our Wildlife section of our website here.

What animals do you have for adoption?

We have a number of different animals for adoption.  Just visit our website here and choose which one you'd like to support.

Can I make a one-off donation to WWF?

Yes. You can make a one-off donation to WWF using your credit or debit card on our secure server by visiting Donate page. Alternatively, you can call our Supporter Care team on 01483 426333  and have your card details handy.

How can I opt-out from receiving unwanted e-mails from WWF?

The easiest way to stop unwanted e-mails is to click on 'Unsubscribe' which is always featured at the bottom of each e-mail.

Alternatively, you can use our online form or please call our Supporter Care Team on 01483 426333 (Monday-Friday, 9-5pm) who will ensure you no longer receive e-mails from us in the future.

You can also write to us at:
 
Supporter Care WWF-UK
The Living Planet Centre
Rufford House
Brewery Road
Woking
Surrey, GU21 4LL

How can I advise you of a change of e-mail address?

You can change your address by using our form to e-mail us. Alternatively, you can call our Supporter Care team on 01483 426333 and press option 2 (Monday to Friday, 9am to 5pm) or write to us at:

Supporter Care
The Living Planet Centre
Rufford House
Brewery Road
Woking
Surrey, GU21 4LL

If you choose to e-mail or write to us, please be sure to include your current postcode and supporter reference number so that we can find you on our database.

What do the initials WWF stand for?

When WWF was first set up in 1961, WWF stood for World Wildlife Fund.

In 1986 we changed this to World Wide Fund for Nature to emphasise the broad nature of WWF’s conservation work, which includes not only species, but also habitats and the reversal of environmental degradation.

However, since July 2000, WWF has been known simply by its initials.

How quickly will I receive my membership pack?

Your membership pack will be dispatched within 3 working days from when we receive your order. For UK delivery allow up to 10 working days for it to arrive. For Europe allow 21 working days and for the rest of the 6 weeks.

If you've chosen next-day delivery and ordered before 2pm Monday to Thursday, your pack should be dispatched on that day and arrive the day after. If you live on an island or in the Highlands your pack will still be dispatched that day, but it may take up to two days to arrive.

Please note, if you have purchased a membership as a gift, you can choose for it to be sent directly to you or to the gift recipient. If you choose have the gift sent direct to the recipient, you will still receive a written confirmation of your purchase. This may arrive several days before the gift recipient’s membership pack arrives.
Membership packs arrive in a large envelope and should fit through a letter box. If not, Royal Mail will endeavour to leave the pack with a neighbour, but if delivery cannot be made it will be returned to your local sorting office and a calling card will be provided. After two weeks this will automatically be returned to us.
If you haven’t received your membership pack within the timescales outlined above, please contact our Supporter Care Team on 01483 426333 (Monday to Friday 9am-5pm) or by email using this form.

When contacting us, please provide us with the following information which will enable us to track your order:
• your name and address
• gift recipient’s name and address (if applicable)

How can I buy WWF products?

WWF’s shop is closed for the time being whilst we prepare a new shopping experience for you. You can look out for it later in the year but if you can register your interest and receive an e-mail when our new shop is launched here

 Our new shop will have lovely environmentally-friendly products such as clothing, toys and games, stationery, gifts and products for your home and garden.

WWF also licenses a range of products from cuddly toys, calendars, diaries, plasters, greeting cards and games; these are stocked in various retail outlets, and leading supermarkets, and online stores across the UK.

I'm going on a conservation expedition and I need to raise funds to be able to go. Does WWF offer funds for this sort of thing?

We are sorry, but WWF made a policy decision some time ago not to endorse or fund expeditions, no matter how well planned or genuine.

This policy has been developed to safeguard our position as a result of past experience - some of the expeditions we have been associated with have resulted in a high level of staff input and have, unfortunately, cost WWF in terms of money and reputation. We are also unable to support people taking risks, however small, on our behalf.

You may wish to contact the Expedition Advisory Centre at the following address, who may be able to help you further:

Expedition Advisory Centre
Royal Geographical Society
1 Kensington Gore,
London SW7 2AR
t: 020 7581 2057
e: eac@rgs.org
www.rgs.org/eac

Will WWF pass on my details to other organisations?

No, we never sell or swap our supporters details with other charities or commercial organisations.

When was WWF-UK founded and by whom?

WWF-UK was founded on 23 November 1961 by a group of distinguished scientists, conservationists and businessmen that included Sir Peter Scott and Sir Julian Huxley.

You can find out more about the history of WWF here.

What date will my Direct Debit be claimed?

Thank you so much for setting up a Direct Debit with WWF, we're really grateful for all your kind support.

Our Direct Debits are claimed on two dates; on or around the 14th of the month or the last working day of the month.

You will receive written confirmation of your Direct Debit details including the date your Direct Debit will be claimed at least ten working days in advance of your first Direct Debit payment.

Under the Direct Debit Guarantee, we will always contact you at least ten working days in advance if we need to make any changes to the way we administer your Direct Debit.

How do I become a member of WWF-UK?

You can become a member of WWF by signing up via the website here.  You can also set up a WWF membership as a gift for someone else.  Just tick the gift box next to the Join Now button.

Alternatively, you can telephone our Adoption & Membership Team on 0844 736 0036 (8am-10pm, 7 days a week)

Is it possible for you to limit the number of appeal mailings you send me?

Yes. If you feel you are receiving too many appeals from us, then please let us know.  You can reduce the number of appeals you receive to one a year or stop them altogether.  To let us know your preferences, just contact the Supporter Care Team on 01483 426333 (Monday to Friday, 9am-5pm) and we will ensure you only receive what you've asked for.

You can also use our online form or you can write to us at:

Supporter Care
WWF-UK
The Living Planet Centre
Rufford House
Brewery Road
Woking
Surrey, GU21 4LL

Can I get involved with WWF if I am under 18?

We want you to be involved with WWF no matter your age and there are lots of ways you can help:

Have a look at our Get Involved section to find out more about how you can help.

What can I do to help the environment?

You can find out more about how you can help the environment by visiting our Change How You Live section to discover what you can do to make your everyday life more sustainable and make the world a healthier place for future generations.

There are also other ways you can help in our Get Involved section.

Does WWF work on animal welfare issues?

WWF works to conserve endangered species, protect endangered spaces, and address global threats to the planet such as climate change. Much of our work is for the protection of endangered animals in the wild – including the tiger, the rhino and the great apes - but we do not have the experience or expertise to deal with issues relating to animals in captivity.

Whilst animal welfare is outside of our expertise and our legally-binding constitution, we are constantly striving to build a world in which humans live in harmony with nature.

For information about animal welfare issues, we suggest that you contact Zoo Check, part of the Born Free Foundation, which campaigns to end captive animal abuse.

What has WWF achieved?

Throughout the last 50 years, WWF has worked constantly to protect endangered species and habitats and we have achieved a great deal. You can find a brief selection of highlights from our work so far here.  You can find some of our more recent successes in our Annual Review.

Can I pay for an adoption with a one-off payment?

Yes, this option is available on our website here.  Just select the 'prefer a one-off payment?' option shown underneath the Adopt Now button.  Alternatively, you can pay over the phone by calling the Adoption & Membership team on 0844 736 0036.  Just have your credit/debit card details ready.

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