Frequently asked questions
We've collected together some of the most common or topical questions we're asked. Have a look through the list below to see if you can find what you're looking for.
If you can't find the answer here you can use the enquiry form to ask us your question.
Choose a category from the list to narrow your options
Filtered by: Adopting an animal
- If I adopt an animal, will I be the only person who adopts that animal?
Our adoptions are a figurative way for you to support WWF. This means everyone adopts the same animal or group of animals.
They are wild animals that we are usually able to monitor as part of an ongoing conservation project.
For example, all our tiger adopters have adopted Kamrita, and the money raised is used for tiger conservation work, including the conservation project in Chitwan National Park, where Kamrita lives.
This makes it easier for us to provide feedback on one or a small group of adopted animals, rather than many individual ones, and keeps our administration costs to a minimum, ensuring that more of our valuable funds are used for our conservation work.
- I would like to adopt an animal but I live overseas, how can I set this up?
You can make a one-off payment on our website (£36 minimum) if you select the box that says ‘Address is outside of the UK’.
Alternatively, we can set this up over the telephone. To do this, please call our Adoption Centre team on +44 (0)844 736 0036 (8am to 10pm, 7 days a week).
We aim to dispatch your pack within three working days; for Europe, please allow 21 days for delivery; for the rest of the world please, allow 4-6 weeks.
- I'm concerned as I haven't heard about the animal I adopted for a while.
Adoption updates along with adopters' magazine Wild World are sent out three times a year, in winter, summer and autumn.
If you do not receive your adoption updates, please contact:
The Living Planet Centre
Surrey, GU21 4LL
t: 01483 426333
Or use this form to email us.
- How did my adopted animal get its name?
Adélie penguins: The penguins are named after the colonies of Adélies in the Antarctic that our work helps
Amur leopards: Tolstyi is a larger male and his name means well-fed and stocky. El'duga and Narva have been named after the rivers which run through their territories.
Dolphin: The Ileach dolphins are most often seen around the Island of Islay, off Scotland, which is how they got their name - 'Ileach' means 'of Islay'.
Elephant: Kiruba means "grace" in the Tamil language.
Gorilla: The name ‘Ihoho' means ‘something with an incomparable beauty and the name was proposed to refer to the way that gorillas are considered in Rwanda.’
Hawksbill turtles: The turtles are named after Yadua Taba Island, a small island about 20km off the west coast of Fiji's second largest island, VanuaLevu.
Orang utan: Koyah is the name of a river which has its headwaters in the Ulu Segama Forest Reserve, Sabah, where WWF is monitoring wild orang-utans.
Panda: The Qinling group of pandas are named after the Qinling mountains located in Shaanxi, a remote area of central China.
Polar Bears: Svalbard is the name of the archipelago (group of islands) in the Arctic belonging to Norway.
Rhino: Lankeu was named after a retired field ranger (his name is the African equivalent of Christopher).
Snow leopards: The snow leopards are named after the Himalayan mountain range known as the sacred Himalayan landscape, in an area called the Kangchenjunga Conservation Area (KCA) in Nepal.
Tiger: Kamrita (pronounced kaa-am-rita) comes from the region of the wildlife reserve where she is most often spotted – the Amrite area.
- Can I pay for an adoption with a one-off payment?
Yes, this option is available on our website here. Just select the 'prefer a one-off payment?' option shown underneath the Adopt Now button. Alternatively, you can pay over the phone by calling the Adoption & Membership team on 0844 736 0036. Just have your credit/debit card details ready.
- What animals do you have for adoption?
We have a number of different animals for adoption. Just visit our website here and choose which one you'd like to support.
- How long will my adoption take to process?
We aim to dispatch your pack within three working days of time of order. For UK delivery please allow up to 14 days for delivery; for Europe 21 days; and for the rest of the world 4-6 weeks.
If you've chosen next-day delivery and ordered before 2pm Monday to Thursday, your pack should be dispatched on that day and arrive the day after. If you live on an island or in the Highlands your pack will still be dispatched that day, but it may take up to two days to arrive.
Please note, when purchasing an adoption as a gift direct to their home address, you may receive written confirmation several days before their pack arrives.
Adoption packs arrive in a small box and typically do not fit through a letter box. Royal Mail will endeavour to leave the pack with a neighbour, but if delivery cannot be made it will be returned to your local sorting office and a calling card will be provided. After two weeks this will automatically be returned to us.
- What if something happens to my adopted animal?
A. We will pass on any news about your adopted animal as soon as possible.
If your adopted animal dies, we will write to you to let you know.
We will continue to use your donation on conservation work for the species of animal you have adopted, its habitat and its human neighbours.
We will usually be able to offer an alternative named adopted animal to replace the one that has been lost, and we will try to arrange this as soon as possible.
- How can I find out more information about my adopted animal?
We will send you updates about your adopted animal three times a year, usually in February, June and October. But if you want to find out more information about your adopted animal (and other magnificent species) you can do so by visiing our Wildlife section of our website here.
- How is my adoption money spent?
50% of your donation goes directly to support your adopted species. The other 50% supports other vital WWF conservation projects around the world. This enables us to manage our funds effectively and direct our funds where the need is greatest.
- How is adoption money allocated between conservation work with the specific species and WWF's wider work?
Adoption funds are split between tiger conservation and WWF's wider work.
Adoption funds are split between amur leopard conservation and WWF's wider work.
Adoption funds are split between orangutan conservation and WWF's wider work.
Adoption funds are split between panda conservation and WWF's wider work.
Adoption funds are split between dolphin conservation and WWF's wider work.
Adoption funds are split between elephant conservation and WWF's wider work.
Adoption funds are split between rhino conservation and WWF's wider work.
Adoption funds are split between penguin conservation, climate change work and WWF's wider work.
Adoption funds are split between polar bear conservation, climate change work and WWF's wider work.
Adoption funds are split between turtle conservation, climate change work and and WWF's wider work..
Funds are allocated to the Acre rainforest conservation project which benefits jaguars and other species who live in the forest
Sponsor an Acre
Funds are allocated to the Acre rainforest conservation project
Still can't find the answer to your question?
If you can't find the answer to your question listed above, please use this enquiry form.