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FAQs

Frequently asked questions

We've collected together some of the most common or topical questions we're asked. Have a look through the list below to see if you can find what you're looking for.

If you can't find the answer here you can use the enquiry form to ask us your question.

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Filtered by: Adopting an animal

If I adopt an animal, will I be the only person who adopts that animal?

Everyone adopts the same animal. The adoption schemes have named animals that act as a figurehead for each species.

They are wild animals that we are usually able to monitor as part of an ongoing conservation project.

For example, all our tiger adopters have adopted Kamrita, and the money raised is used for tiger conservation work, including the conservation project in the area where Kamrita lives.

This makes it easier for us to provide feedback on one adopted animal, rather than many individual ones, and keeps our administration costs to a minimum, ensuring that more of our valuable funds are used for our conservation work.

I would like to adopt an animal but I live overseas, how can I set this up?

You can make a one-off payment on our website (£36 minimum) if you select the box that says ‘Address is outside of the UK’.

Alternatively, we can set this up over the telephone. To do this, please call our Adoption Centre team on +44 (0)844 736 0036 (8am to 10pm, 7 days a week).

We aim to dispatch your pack within three working days; for Europe, please allow 21 days for delivery; for the rest of the world please, allow 4-6 weeks.

I have a new e-mail address, how can I let you know so that I can continue to receive my e-mail updates?

If you change your e-mail address, please let us know by:

  • e-mail: supportercare@wwf.org.uk;
     
  • telephone: 01483 426333; or
     
  • mail: Supporter Care,  WWF-UK, The Living Planet Centre, Rufford House, Brewery Road, Woking , Surrey, GU21 4LL

If you e-mail or write in please do remember to include your postal address including postcode so that we are able to locate your record.

I'm concerned as I haven't heard about the animal I adopted for a while.

Adoption updates along with adopters' magazine Wild World are sent out three times a year, in winter, summer and autumn. 

If you do not receive your adoption updates, please contact:

Supporter Care
WWF-UK
The Living Planet Centre
Rufford House
Brewery Road
Woking
Surrey, GU21 4LL

t: 01483 426333
e: supportercare@wwf.org.uk

How did my adopted animal get its name?

Adélie penguins: The penguins are named after the colonies of Adélies in the Antarctic that our work helps

Amur leopards:
Tolstyi is a larger male and his name means well-fed and stocky. El'duga and Narva have been named after the rivers which run through their territories.

Dolphin: The Ileach dolphins are most often seen around the Island of Islay, off Scotland, which is how they got their name - 'Ileach' means 'of Islay'.

Elephant: Kiruba means "grace" in the Tamil language.

Gorilla: The name ‘Ihoho' means ‘something with an incomparable beauty and the name was proposed to refer to the way that gorillas are considered in Rwanda.’

Hawksbill turtles:
The turtles are named after Yadua Taba Island, a small island about 20km off the west coast of Fiji's second largest island, VanuaLevu.

Orang utan: Koyah is the name of a river which has its headwaters in the Ulu Segama Forest Reserve, Sabah, where WWF is monitoring wild orang-utans.

Panda: The Qinling group of pandas are named after the Qinling mountains located in Shaanxi, a remote area of central China.

Polar Bears: Svalbard is the name of the archipelago (group of islands) in the Arctic belonging to Norway.

Rhino: Lankeu was named after a retired field ranger (his name is the African equivalent of Christopher).

Snow leopards: The snow leopards are named after the Himalayan mountain range known as the sacred Himalayan landscape, in an area called the Kangchenjunga Conservation Area (KCA) in Nepal.

Tiger: Kamrita (pronounced kaa-am-rita) comes from the region of the wildlife reserve where she is most often spotted – the Amrite area.

I sent in my adoption application/activated my adoption and haven't received anything, what shall I do?

We’re sorry you haven't received your adoption pack/welcome letter and certificate. Please note it takes approximately 2 - 3 weeks for your adoption pack/welcome letter to be processed and sent. Adoptions purchased from WWF are despatched via Royal Mail in a box that will not fit through your letterbox. Therefore it may be waiting for collection at your local sorting office. Otherwise, please either telephone our Supporter Care Team on 01483 426333, or e-mail us at supportercare@wwf.org.uk

When contacting us, please provide us as much information as possible, including your name and address, the gift recipient’s name and address (where relevant), the name and species of the animal adopted, details of how you were paying for the adoption and when you sent your application to us.

Can I pay for an adoption with a one-off payment?

Yes, this option is available on our website or by calling any member of the Supporter Care Team on +44 (1483) 426333.

What animals do you have for adoption?

A. We have a gorilla, a jaguar, a snow leopard, a tiger, a rhino, an elephant, an orang utan, a pod of dolphins, a group of pandas, a group of polar bears, an Amur leopard, a penguin, and a turtle that you can adopt.

How long will my adoption take to process?

We aim to dispatch your pack within three working days of time of order. For UK delivery please allow up to 14 days for delivery; for Europe 21 days; and for the rest of the world 4-6 weeks.

Please note, when purchasing an adoption as a gift direct to their home address, you may receive written confirmation several days before their pack arrives.

Adoption packs arrive in a small box and typically do not fit through a letter box. Royal Mail will endeavour to leave the pack with a neighbour, but if delivery cannot be made it will be returned to your local sorting office and a calling card will be provided. After two weeks this will automatically be returned to us.

What if something happens to my adopted animal?

A. We will pass on any news about your adopted animal as soon as possible.

If your adopted animal dies, we will write to you to let you know.

We will continue to use your donation on conservation work for the species of animal you have adopted, its habitat and its human neighbours.

We will usually be able to offer an alternative named adopted animal to replace the one that has been lost, and we will try to arrange this as soon as possible.

How can I find out more information about my adopted animal?

We will report back all the information we have about your adopted animal in your adoption updates and exclusive adopters' magazine Wild World. If you would like to find out more general information about the species of animal you adopted look at the factsheets in our wildlife section:

Tiger factsheet
Dolphin factsheet
Panda factsheet
African Rhino factsheet
Asian Rhino factsheet
African Elephant factsheet
Asian Elephant factsheet
Orang-utan factsheet
Polar bear factsheet

How is my adoption money spent?

Adopting a species is one of the most popular ways in which people choose to support our work.  Many people have a favourite species they choose to adopt, and this can mean that some areas of our work might attract more funding than others.

To give us the flexibility to manage our funds in the most effective way, we currently allocate your adoption money to our work to conserve your adopted species and as more flexible funding for other vital conservation work around the world.

We have found that supporters understand this need to be able to spend our adoption funds in areas where there is also vital need alongside our key species conservation projects.

How is adoption money allocated between conservation work with the specific species and WWF's wider work?

Tiger
Adoption funds are split between tiger conservation and WWF's wider work.

Amur Leopard
Adoption funds are split between amur leopard conservation and WWF's wider work.

Orangutan
Adoption funds are split between orangutan conservation and WWF's wider work.

Panda
Adoption funds are split between panda conservation and WWF's wider work.

Dolphin
Adoption funds are split between dolphin conservation and WWF's wider work.

Elephant
Adoption funds are split between elephant conservation and WWF's wider work.

Rhino
Adoption funds are split between rhino conservation and WWF's wider work.

Penguin
Adoption funds are split between penguin conservation, climate change work and WWF's wider work.

Polar Bear
Adoption funds are split between polar bear conservation, climate change work and WWF's wider work.

Turtles
Adoption funds are split between turtle conservation, climate change work and and WWF's wider work..

Jaguar
Funds are allocated to the Acre rainforest conservation project which benefits jaguars and other species  who live in the forest

Sponsor an Acre
Funds are allocated to the Acre rainforest conservation project

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