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We can only set up regular donations/Direct Debits with UK bank accounts. If your donations are not from a UK bank account then you may be donating to another charity or WWF Office.
If you need to cancel your Direct Debit with WWF or make any changes, you can do this in several ways:
- Contact us by email using the webform below- Give us a call on 01483 426333 - 24 hours a day, 7 days a week- Write to us at:
WWF-UK The Living Planet Centre Rufford House Brewery Road Woking Surrey, GU21 4LL
In your letter, please include your name and address and details about the Direct Debit you'd like to cancel or change.
Please note: cancelling or changing your Direct Debit directly with WWF will never incur a cost
We are sorry to see you go. Just so you are aware: we can only cancel Direct Debits if the request comes from the account holder. We’re not able to cancel donations on behalf of someone else.
Thank you for your continued support! We’d be more than happy to update your bank details, but we’re unable to take this information through the webform.
We can take care of this for you over the phone — just give us a call on 01483 426333, and one of our Supporter Care Officers will be happy to assist. Alternatively, you can provide your details via email at supportercare@wwf.org.uk. If you're contacting us via email, please provide your supporter number, full name and address so we can locate your supporter record.
If you wish to ask about the WWF Lottery, including cancelling your WWF Lottery Direct Debit, please email us at lottery@wwf.org.uk
Donation: Minimum £1.00 a month / £12.00 a year Adoption: Minimum £3.00 a month / £36.00 a year Membership: Minimum £5.00 a month / £60.00 a year
Please provide further details in the message box below:
For security reasons, please do not send any credit/debit card details via email or this web form
If, at any time, you’d like us to change the way we contact you, please visit wwf.org.uk/change-contact or call Supporter Care on 01483 426333.