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If you are contacting us about your Adoption/Membership delivery for Christmas then please follow the link here: Christmas Delivery

We're here to help you

Our award winning Supporter Care team are here to help with any questions you may have. Do also have a look at our FAQs to see if you can find an answer even quicker!

Get in touch by phone

To Join, Adopt or Donate by phone:
0800 035 5929
(7 days a week - 24 hours a day)

To speak to us about your support:
01483 426333
(Monday to Friday - 8am to 5pm | Saturdays - 10am to 4pm)

To speak to us about the WWF Lottery:
01524 753296
(Monday to Friday - 9am to 5pm)

To speak to a member of the organisation: 
01483 426444
(Monday to Friday - 9am to 5pm)

For queries about leaving a gift in your Will to WWF or making a donation in-memory:
Please call 01483 412153 to speak to Ella or Grace.
(Monday to Friday - 9am to 5pm)

For executors or solicitors dealing with the administration of an estate or making a donation from a Will, please visit our Gifts in Wills page.

Panda Chat

Our friendly Supporter Care team are here to help give you a quick and instant answer on our award winning Live Chat service.  Look out for it in the bottom right hand corner throughout our site.

Chat provider: LiveChat

Get In Touch On Email

Using one of our web forms will help us get back to you a lot quicker. Just select the form appropriate to your query below:

If you wish to ask about the WWF Lottery, including cancelling your WWF Lottery Direct Debit, please email us at

Change your personal details

Change how we contact you

Help with an adoption or membership

Change or cancel a donation

Make or cancel a Gift Aid Declaration

Renew your adoption or membership

Contact our WWF Shop

Raise a complaint

Fundraising for WWF

Leaving a gift in your Will

Executing a Will

In Memory donation

WWF Guardians

Ask another question

Our supporter promise to you

We wouldn't be able to achieve anything without you - our supporters. This is our promise to you.

WWF Zero Tolerance

Our staff have the right not to be subjected to any behaviour or abuse that includes:

  • Threats of physical harm or violence
  • Religious, cultural or racial insults
  • Homophobic, sexist or other derogatory remarks

Your conversation with WWF may go unanswered or terminated if you display such behaviour and we will not hesitate to report any serious incidents to the relevant authority.

Our offices

Please note, our offices are closed to the public until further notice.

If you wish to write to WWF, please send your letter to our headquarters at:

The Living Planet Centre 
Rufford House 
Brewery Road 
Surrey, GU21 4LL 
T: 01483 426444  |  E:

WWF also have other offices around the UK:

WWF Cymru
Churchill House
17 Churchill Way
Cardiff, CF10 2HH 
T: 029 2045 4970  |  E:

WWF Scotland
The Tun
4 Jackson’s Entry
Holyrood Road
Edinburgh, EH8 8PJ
T: 0131 659 9100  |  E: