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Email Us

To help us answer your enquiry quickly, you can email us using the form below:

Despatch

We aim to ship all shop orders within 24 hours if placed before 2pm - Monday to Friday. If your order is placed after 2pm, it will be despatched the next working day.

Delivery

All items are sent by Royal Mail tracked delivery to arrive within 2 - 3 working days. Delivery is £3.95 or free if your order is over £50. You'll receive details to track your order in your confirmation email.

If you have any further questions, please use the message box below to send us an email and we'll be happy to help:

Returning an Order for a Refund

You can return your order within 14 days from receipt in its original packaging and in a saleable, unsoiled condition. Please complete the returns information on the back of your delivery note included with your order, enclose this in your returns parcel and send to:

WWF-UK Shop
Codestorm House
Walton Road
Portsmouth
PO6 1TR

Faulty Items

Faulty items can be returned for a refund (including costs for returning the item) by following the above directions and selecting the reason 'faulty' on the returns slip with an explanation of the fault in the comment section. We cannot refund original delivery costs if other items that were part of the order are not being returned.

Exchanging an Order

Currently, we don’t offer exchanges but you can follow the returns procedure above to receive a refund and place another order for your preferred item.

If you have any further questions, please use the message box below to send us an email and we'll be happy to help:

You'll find more information on each of our products, including materials and size guides for clothing, in the 'Description' section of each item.

If you have any further questions about a particular item, please use the message box below to send us an email and we'll be happy to help:

All orders from our shop are made online. When placing an order, you can create an account or checkout as a guest. If you create your own account, you can view your past orders, update your personal details and checkout much faster next time you order. You can pay for your order with all major credit or debit cards, PayPal or Amazon Pay.

Please note, at this time, we have no facility for taking orders over the telephone or by post.

If you have any further questions about placing an order, please use the message box below to send us an email and we'll be happy to help:

Our fulfilment house aims to ship orders from our shop within 24 hours if your order is placed before 2pm - Monday to Friday. We are unable cancel or amend your order if you have received your despatch email.

But please do use the message box below to send us an email with details about the problem with your order and we'll do our best to help:

All items are sent by Royal Mail tracked delivery and should arrive within 2 - 3 working days. You should have received details on tracking your order and its delivery in your confirmation email. Please do refer to this to see the current status of your order.

If no one is at home to receive your parcel and it's too big to fit through your letterbox, your postman/ woman may have left it in a safe place or left you a card advising to collect it at your local sorting office.

If your parcel still hasn't arrived and is not at your sorting office, please do use the message box below to send us an email and we'll be happy to help:

If you'd like to propose a product to be sold on the WWF Shop, please contact Karen Connor at kconnor@wwf.org.uk for further details, including the eco-credentials our products must meet.

We’ll keep your personal details safe and won’t share with them with any other organisations for their marketing purposes. For full details see our Privacy Policy.

Call Us

You can call us on 01483 426333 and select option 3. Our opening hours are 8am - 8pm, Monday to Friday and 9am - 5pm on Saturdays.

Chat To Us

You can also get an answer to your enquiry quickly on our award-winning Live Chat. Look out for the icon in the bottom right hand corner of this page and throughout the shop to get chatting.

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