Skip to main content

COVID-19 is adding unprecedented strain on Royal Mail and orders may take longer to deliver. This is beyond our control so please do bear with us at this busy time.

EMAIL US

To help us answer your enquiry quickly, you can email us using the form below:

COVID-19 is adding unprecedented strain on Royal Mail so orders may take longer to deliver. This is beyond our control so please do bear with us at this busy time.

Despatch

We aim to ship all shop orders within 24 hours if placed before 2pm - Monday to Friday. If your order is placed after 2pm, it will be despatched the next working day.

Delivery

All items are sent by Royal Mail tracked delivery to arrive within 2 - 3 working days. Delivery is £3.95 or free if your order is over £50. You'll receive details to track your order in your confirmation email.

Delivery to Europe usually takes up to 5 working days and Worldwide up to 7 working days. Please note, from 1st January 2021, due to a number of new conditions applied to items sent from the UK to the EU and worldwide, a mandatory phone number is  now required for all orders delivered outside of the UK.

Please note, deliveries outside of the UK may be susceptible to customs duty charges which are out of WWF’s control. Please make allowances for any charges that may be incurred as WWF cannot be held responsible.

We cannot guarantee international delivery dates due to COVID-19 and we suggest allowing an additional 10 working days before contacting us.

Returning an Order for a Refund

You can return your order within 14 days from receipt in its original packaging and in a saleable, unsoiled condition. Please complete the returns information on the back of your delivery note included with your order, enclose this in your returns parcel and send to:

WWF-UK Shop
Codestorm House
Walton Road
Portsmouth
PO6 1TR

Faulty Items

Faulty items can be returned for a refund (including costs for returning the item) by following the above directions and selecting the reason 'faulty' on the returns slip with an explanation of the fault in the comment section. We cannot refund original delivery costs if other items that were part of the order are not being returned.

Exchanging an Order

Currently, we don’t offer exchanges but you can follow the returns procedure above to receive a refund and place another order for your preferred item.

You'll find more information on each of our products, including materials and size guides for clothing, in the 'Description' section of each item. Be sure to click ‘View More’ to see the full information about each product.

You can find the sizing guide for Charlie Mackesy t-shirts below (all sizes in cms):

Size chart

For all other clothing, the sizes are as follows:

  Small Medium Large X-Large
Chest size (inches) 34/36" 38/40" 42/44" 46/48"

 

 

All orders from our shop are made online. When placing an order, you can create an account or checkout as a guest. If you create your own account, you can view your past orders, update your personal details and checkout much faster next time you order. You can pay for your order with all major credit or debit cards, PayPal or Amazon Pay.

Please note, at this time, we have no facility for taking orders over the telephone or by post.

COVID-19 is adding unprecedented strain on Royal Mail and orders may take longer to deliver. This is beyond our control so please do bear with us at this busy time.

All items are sent by Royal Mail tracked delivery and should arrive within 2 - 3 working days. You should have received details on tracking your order and its delivery in your confirmation email. Please do refer to this to see the current status of your order.

We cannot guarantee international delivery dates due to COVID-19 and we suggest allowing an additional 10 working days before contacting us.

If no one is at home to receive your parcel and it's too big to fit through your letterbox, your postman/ woman may have left it in a safe place or left you a card advising to collect it at your local sorting office.

If you'd like to propose a product to be sold on the WWF Shop, please contact Karen Connor at kconnor@wwf.org.uk for further details, including the eco-credentials our products must meet.

You can be notified by email when an item is re-stocked. Just click on your chosen item and enter your email address on the right-hand side of the page and you’ll receive an email when the item is back in stock.

For seasonal items such as calendars and Christmas cards, once these are sold out, we won’t replenish stock until the next season so get in early to grab yours!

We’re unable to add any items to an order as our systems don’t allow us to make any changes once the order is placed. Any additional items you wish to buy will need to be purchased on a separate order. Please accept our apologies for any inconvenience.

We’re unable to amend items you've selected on your order as our systems don’t allow us to make any changes once the order is placed. You can return the unwanted item for a refund within 14 days from receipt in its original packaging and in a saleable, unsoiled condition along with the returns slip included. An order can then be placed for your preferred item. Please accept our apologies for any inconvenience.

We’re unable to amend the address for where your order will be delivered as our systems don’t allow us to make any changes once the order is placed.

We recommend making local arrangements for the item to be delivered to the correct address once it's arrived. You also can return the order for a refund within 14 days from receipt in its original packaging and in a saleable, unsoiled condition along with the returns slip included and another order can be placed to be sent to your preferred address. Please accept our apologies for any inconvenience.

T-shirts, tea towels, mugs and water bottles are despatched from a different supplier so will arrive with you separately to other items from our shop. You will also receive a separate email to confirm that these items have been despatched. If one of these items is missing from your order, it may arrive one or two days before or after other items you’ve ordered so do keep an eye on the tracking details in your despatch email.

You should receive two emails as part of your order; the first will be a confirmation of your order including the items purchased, total paid and delivery address.  The second email will confirm when your order has been shipped and will include details on how to track your parcel, if being sent to an address in the UK. Please note: t-shirts, tea towels, mugs and water bottles are despatched from a different supplier so you will receive a separate email to confirm despatch of these, if ordered with other items.

If your confirmation or despatch email hasn’t arrived, please check your spam folder in your email as they may have been diverted there.

Does this answer your question?

Thank you so much for all your support - please do come back to us if you have any other questions.

Sorry this hasn't answered your question, please do use the message box below to send us an email and we'll be happy to help:

We’ll keep your personal details safe and won’t share with them with any other organisations for their marketing purposes. For full details see our Privacy Policy.

Call Us

You can call us on 01483 426333 and select option 3. Our opening hours are 8am - 8pm, Monday to Friday and 9am - 5pm on Saturdays.

Chat To Us

You can also get an answer to your enquiry quickly on our award-winning Live Chat. Look out for the icon in the bottom right hand corner of this page and throughout the shop to get chatting.